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FREQUENTLY ASKED QUESTIONS

 

POPULAR QUESTIONS

 

WHAT PAYMENT METHODS ARE AVAILABLE?​

Payments can be made by credit card.

 

CAN WE COLLABORATE ?

We are open to any collaboration with small or large structures in Switzerland or abroad.

 

ORDERS AND SHIPMENTS

 

DO YOU SHIP INTERNATIONALLY ?

We ship our products internationally.

 

CAN I TRACK MY ORDER ?

A shipping confirmation will be sent to you.

 

HOW LONG WILL TAKE MY ORDER TO ARRIVE ?

This depends on the selected sending mode.

 

HOW CAN I CHANGE MY ORDER ?

Once an order is validated, it can no longer be modified.

 

EXCHANGES AND RETURNS

 

HOW CAN I EXCHANGE OR RETURN A PRODUCT ?

The products are neither taken back nor exchanged.

 

COMPONENTS AND STORAGE

WHERE DO THE COMPONENTS COME FROM ?

The origin of the raw materials is global.

 

HOW SHOULD I STORE MY PRODUCT ?

Products should be stored in a cool, dry place.

 

AMALIA LINE LOUNGE

HOW TO ACCESS YOUR SHOP ?

You can access our point of sale by appointment only.

OTHER

HOW CAN I GET A COPY OF MY INVOICE ?

An invoice will be sent to you directly upon receipt of your order and then upon dispatch of your products

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